1. Who We Are

HSL ECOM LLC, trading as INKORA ("we", "us", "our"), operates the website inkora-london.com (the "Site"), an e-commerce store selling temporary tattoos and related products.

By accessing or using our Site, you agree to these Terms of Service and our Privacy Policy.

2. Acceptance of Terms

By using this website, placing an order, or creating an account, you confirm that:

• You are at least 18 years old, or have the consent of a parent or legal guardian
• You are legally capable of entering into a binding contract
• The information you provide is accurate and complete
• You will use our Site and products in accordance with these Terms

If you do not agree to these Terms, please do not use our website or services.

3. Products & Orders

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.

When you place an order, you make an offer to purchase the selected products. We reserve the right to accept or decline any order. Your order is confirmed once you receive an order confirmation email from us.

Custom or personalised tattoos are printed on demand and may have longer processing times. Please refer to our Shipping Policy for details.

4. Pricing & Payment

All prices are displayed in the currency shown at checkout and are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to change prices at any time without prior notice
• In the event of a pricing error, we will contact you before processing your order
• Payment is processed securely via Shopify Payments, Stripe, or PayPal — we do not store your full payment details
• Your payment is taken at the time of order placement

If your payment is declined, your order will not be confirmed. Please check your payment details or contact your bank.

5. Shipping & Delivery

Delivery times are estimates and not guarantees. We are not liable for delays caused by carriers, customs clearance, or circumstances beyond our control.

For full details on processing times, shipping options, and tracking, please refer to our Shipping Policy.

HSL ECOM LLC remains responsible for your order until it is confirmed as delivered to your address.

6. Returns & Refunds

Our return and refund process is governed by our Refund Policy, which forms part of these Terms of Service.

We offer a 30-day money-back guarantee on defective or incorrect items. Opened or used products cannot be returned unless defective.

7. Intellectual Property

All content on this website — including but not limited to logos, product images, text, designs, graphics, and videos — is the property of HSL ECOM LLC or its licensors and is protected by applicable copyright and intellectual property laws.

• You may not reproduce, distribute, or use our content for commercial purposes without our written consent
• You may share content for personal, non-commercial purposes with appropriate credit
• Our tattoo designs are for personal use only — resale or reproduction of our designs is strictly prohibited

8. User Conduct

By using our website, you agree not to:

• Use the Site for any unlawful or fraudulent purpose
• Submit false, misleading, or inaccurate information
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Use automated tools to scrape, crawl, or extract data from the Site
• Post or transmit harmful, offensive, or inappropriate content

We reserve the right to suspend or terminate your account if we reasonably believe these Terms have been violated.

9. Disclaimers & Limitation of Liability

Our products are sold "as is." While we make every effort to ensure quality and accuracy, we do not warrant that our products will meet every individual's expectations or skin type.

To the fullest extent permitted by law, HSL ECOM LLC shall not be liable for:

• Indirect, incidental, or consequential damages arising from use of our products or website
• Loss of profit, revenue, or data
• Damages resulting from third-party carrier delays or failures
• Any damage caused by misuse or incorrect application of our products

Our total liability to you shall not exceed the amount paid for the order in question. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

10. Privacy

Your use of our website and the personal data you provide are governed by our Privacy Policy, which forms an integral part of these Terms of Service. Please read it carefully to understand how we collect, use, and protect your information.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in the UK, you also benefit from rights under UK consumer protection legislation, including the Consumer Rights Act 2015, which are not affected by these Terms.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or services. When we do, we will update the "Last updated" date at the top of this page.

For significant changes, we will notify registered customers by email. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.