Refund Policy

Refund Policy

Thank you for shopping with INKORA. Our Refund and Return Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Policy Overview

30 Days
Return Window
4 Days
Refund Processing
Free
If item is defective

30-Day Satisfaction Guarantee

If your INKORA tattoo arrives damaged, incorrect, or defective, or does not develop properly after correct application, contact us within 30 days of delivery with your order number and photos. We will provide a free replacement or full refund.

Unused and unopened products may be returned within 30 days. Used or applied products do not need to be physically returned, but refund eligibility requires photo evidence for review by our support team.

Refunds are processed to the original payment method within 4 business days of approval.

Order Cancellations

You may cancel your order within 2 hours of purchase by contacting our customer service team at support@inkora-london.com.

If your order has already been shipped, please follow the Return Instructions below instead.

Return Conditions

Return window: Items can be returned within 30 days of delivery. No justification required.
Proof of purchase: Required for all returns.

Exceptions: For hygiene reasons, products that have been opened, tested, or applied cannot be returned unless they are defective or not as described. By opening or using the tattoo, you waive your right to return it.

Return Instructions

To start a return, please follow these steps:

1
Contact Customer Service: Email support@inkora-london.com with your order number, reason for return, and any supporting photos if applicable.
2
Receive Return Authorisation: Our team will review your request and provide a return authorisation along with the most suitable return address depending on your location.
3
Return Packaging: Safely package the item, ensuring all original packaging is included, and attach the return authorisation form.
4
Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, or covered by us if the item is defective or incorrect.

Refund Process

  • Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status.
  • Processing Time: Approved refunds are processed to your original payment method within 4 business days.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@inkora-london.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery and we will cover the return shipping costs for eligible exchanges.

If an incorrect product was ordered, please follow the return process and then place a new order for the correct item.

Failed Application

Magic patches are pre-applied directly on the tattoo sheets. It is completely normal not to find them separately in your package.

If your tattoo application failed despite proper use, send us a photo or video showing the issue. We will send you a free replacement — you will only need to cover the shipping costs.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us with a photo or video. We will arrange a return at no cost and offer a replacement or full refund as per your preference.
  • Incorrect or Missing Products: If you received the wrong items or your package is missing something, contact us within 7 days of delivery. You can choose between a free replacement with the correct products and 3 free tattoos of your choice, or a partial refund for the missing items.
  • Stuck, Lost, or Inactive Tracking: If your tracking shows no updates for more than 7 business days, or if your package is confirmed lost by the carrier before delivery, contact us at support@inkora-london.com. INKORA takes responsibility for your delivery until it is in your hands. You can choose between a free replacement (including 3 extra temporary tattoos) or a full refund.
  • Tracking Says "Delivered" but Not Received: Contact us within 5 business days of the delivery notification. We remain responsible until the product is actually delivered to you. We will open an investigation and may send a new shipment with enhanced tracking in the meantime.

Processing Times

  • Return Window: Returns must be initiated within 30 days of receiving the item.
  • Refund Issuance: Refunds are processed to the original payment method within 4 business days after approval.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

Email: support@inkora-london.com
Response time: Within 24-48 hours, 7 days a week

Please include your order number in all communications to help us resolve your query as quickly as possible.

🛡️ 30-Day Money Back Guarante