Privacy Policy

Privacy Policy

1. Who We Are

INKORA ("we", "us", "our") operates the website inkora-london.com. We are the data controller responsible for your personal data.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: For any privacy-related questions, email us at support@inkora-london.com

2. What Data We Collect

We collect the following types of personal data when you visit our website or place an order:

Category Examples When collected
Identity data First name, last name When you place an order or create an account
Contact data Email address, phone number, shipping address When you place an order or contact us
Transaction data Order details, products purchased, payment method type When you make a purchase
Technical data IP address, browser type, device type, pages visited Automatically when you visit our site
Marketing data Email preferences, ad interaction data When you opt in or interact with our ads

We do not collect or store full payment card details. All payments are processed securely by Shopify Payments, Stripe, or PayPal.

3. How We Use Your Data

  • To process and fulfil your orders, including sending confirmations and shipping updates
  • To manage your account and provide customer support
  • To send marketing emails if you have opted in (unsubscribe anytime)
  • To improve our website, products, and services
  • To run targeted advertising on Meta (Facebook and Instagram)
  • To comply with our legal obligations
  • To prevent fraud and protect our website

4. Legal Basis for Processing

  • Contract: To fulfil your order and provide our services
  • Legitimate interests: To improve our business, prevent fraud, and run personalised advertising
  • Consent: For marketing emails — withdraw at any time via "Unsubscribe"
  • Legal obligation: Where required by law (e.g. tax and accounting)

5. Sharing Your Data

We do not sell your personal data. We share it only with trusted third parties:

  • Shopify Inc. — our e-commerce platform
  • Stripe / PayPal — payment processing
  • Meta Platforms — advertising via the Meta Pixel
  • Shipping carriers — Royal Mail, DPD, Evri, and others
  • Email marketing tools — such as Klaviyo
  • Google Analytics — anonymised website analytics

6. Cookies

  • Essential cookies: Required for the website and shopping cart to function
  • Analytics cookies: To understand how visitors use our site (Google Analytics)
  • Marketing cookies: To measure ad effectiveness and show relevant ads (Meta Pixel)

You can manage cookie preferences through our banner or your browser settings.

7. How Long We Keep Your Data

  • Order data: 7 years (required for tax and accounting)
  • Account data: Until you delete your account or request erasure
  • Marketing data: Until you unsubscribe or withdraw consent
  • Technical / analytics data: Up to 26 months

8. Your Rights

  • Right of access: Request a copy of the data we hold about you
  • Right to rectification: Ask us to correct inaccurate data
  • Right to erasure: Ask us to delete your personal data
  • Right to restrict processing: Ask us to limit how we use your data
  • Right to data portability: Receive your data in a readable format
  • Right to object: Object to processing for direct marketing
  • Right to withdraw consent: At any time where processing is consent-based

To exercise any right, email support@inkora-london.com. We respond within 30 days.

You may also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. International Data Transfers

Some third-party providers (such as Shopify and Meta) are based outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place such as Standard Contractual Clauses approved by the ICO.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have done so inadvertently, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by email or via a notice on our website. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Questions about your privacy?

Email: support@inkora-london.com
Response time: Within 24 hours, 7 days a week

For formal requests, include "Data Protection Request" in the subject line.